Room to talk, at a pace that suits you.
Longer appointments with psychologists, counsellors and Nurse Practitioners, by phone or video, from somewhere you feel comfortable.
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Psychology
Sessions with a psychologist, by video or phone.
Talk through what is on your mind and work on practical strategies together. If you have a Mental Health Treatment Plan from your GP, ask us about eligibility for a Medicare rebate.
Fee confirmed before you book Book this consultation -
Counselling
Support for life's harder stretches.
For stress, relationships, grief, big changes or anything that is weighing on you. Counselling gives you space to be heard and to find a way forward that suits you.
Fee confirmed before you book Book this consultation -
Nurse Practitioner Consultation
Assessment, care planning and referrals.
Nurse Practitioners can assess your concerns, coordinate your care with the rest of the team and, where clinically appropriate, arrange referrals and follow-up.
Fee confirmed before you book Book this consultation
What every appointment includes.
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A live conversation
By phone or video with a qualified practitioner. Never a questionnaire alone.
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One shared care plan
What you agree is recorded once, so the next person you speak with is up to date.
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Fees confirmed first
You see and confirm your fee before you book. Nothing is charged without your agreement.
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Joined-up next steps
Referrals, results and follow-up handled by the same team and, with your consent, shared with your GP.
We walk you through it, from booking to follow-up
Pick a time that suits
Choose the service you need and book a time that fits your day. GP consultations run 24/7, and every other service runs seven days a week.
Speak with your practitioner
A live phone or video appointment with a qualified practitioner who listens first and has your history in front of them.
Agree on next steps
Depending on what is clinically appropriate, that might be advice, a referral, a certificate, a prescription, or a recommendation to be seen in person.
Stay supported after
Reviews and follow-up questions are handled by the same team, working from the plan you already agreed.
Still not sure where to start? Our team can point you to the right service before you book.
Ask us anythingBefore your consultation
- Telehealth is not suitable for all concerns. Your practitioner may recommend in-person assessment, urgent care, GP review, specialist referral, further investigation or no treatment depending on your circumstances.
- If you are in crisis or thinking about harming yourself, call 000 or Lifeline on 13 11 14 now. Telehealth is not an emergency service.
- Your clinician may recommend in-person care, a GP review or a specialist referral if that is the safest option for you.
Common questions
Is telehealth suitable for emergencies?
No. If you have chest pain, difficulty breathing, severe bleeding, have collapsed, or have any other life-threatening symptoms, call 000 now or go to your nearest emergency department.
If you are in crisis or thinking about harming yourself, call 000 or Lifeline on 13 11 14.
Is a telehealth consultation right for everyone?
Not always. Telehealth is not suitable for every concern. Your practitioner may recommend an in-person assessment, urgent care, a GP review, a specialist referral, further investigation or no treatment, depending on your circumstances.
Do I see the same clinician each time?
Wherever practical we keep you with the same practitioner. Whoever you see works from the same shared care plan, so you are not starting again each visit.
Can I claim Medicare?
Medicare rebates may apply for some consultations if you meet the eligibility rules, which can include having seen a practitioner at the same practice in the past 12 months. Eligibility is checked when you book.
Ready to talk it through?
Book a time that suits, or call and our team will help you choose.
Explore other services
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Explore general consultationsGeneral Consultations
Phone and video consultations with a GP for the everyday things that still matter: a new concern, a repeat script, a certificate or a referral.
- Short GP Consultation
- Long GP Consultation
- Prescription Repeats
- Medical Certificates
- Pathology Referrals
- Specialist Referrals
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Explore additional supportAdditional Support
Private, unhurried consultations about weight, hair and skin, muscle health, sexual and metabolic health, and ageing well.
- Weight Management Consultation
- Hair and Skin Health Consultation
- Muscle Health Consultation
- Sexual and Metabolic Health Consultation
- Healthy Ageing Consultation