General Consultations
Fee confirmed before you book
Short and long consultations are priced separately. Your fee is confirmed before you book.
- Phone or video
- GP 24/7
- Short or long consult
Telehealth, Australia wide
Phone and video care from one connected team.
- Qualified Australian practitioners
- Fees confirmed before you book
- GP consultations 24/7
- GP consultations
- 24/7
- Days a week for every service
- 7
- Areas of care, one team
- 3
- Shared care plan
- 1
Our story
Telehealth built so your care carries on.
Our GPs, Nurse Practitioners and mental health clinicians work as one team, from one shared plan. With your consent, your notes, referrals and next steps stay in one place, so nothing has to be explained twice.
Why people choose My Nectar
One team that keeps your care moving.
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One team, not a queue
GPs, Nurse Practitioners and mental health clinicians in one organisation, working from the same plan.
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Qualified and accountable
Every consultation is live with a practitioner registered to practise in Australia. Never a questionnaire alone.
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Clear fees
Your fee is confirmed before you book, and nothing is charged without your agreement.
Pricing
Fees you see before you confirm
Per consultation, confirmed before anything is charged. Medicare rebates may apply where you are eligible.
Mental Health Services
Fee confirmed before you book
Mental health appointments are longer than a standard consult. Your fee, and any rebate you may be eligible for, is confirmed before you book.
- Longer appointments
- Phone or video
- Referrals where needed
Additional Support
Fee confirmed before you book
Additional Support consultations are privately billed. Your fee is confirmed before you book.
- Private consultations
- Phone or video
- Ongoing review
Fees are a guide and may vary with the length and complexity of your appointment. Nothing is charged without your agreement.
How it works
We walk you through it, from booking to follow-up
Pick a time that suits
Choose the service you need and book a time that fits your day. GP consultations run 24/7, and every other service runs seven days a week.
Speak with your practitioner
A live phone or video appointment with a qualified practitioner who listens first and has your history in front of them.
Agree on next steps
Depending on what is clinically appropriate, that might be advice, a referral, a certificate, a prescription, or a recommendation to be seen in person.
Stay supported after
Reviews and follow-up questions are handled by the same team, working from the plan you already agreed.
Still not sure where to start? Our team can point you to the right service before you book.
Ask us anything Before you book
Three things that make your consultation easier.
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Have your details handy
Your Medicare card if you have one, a list of any medicines you take, and your regular GP's details if you would like us to keep them in the loop.
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Find a quiet spot
Somewhere private with a good signal. Video works on a phone, tablet or computer, and a phone call works too.
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Know when to call 000
Telehealth is not for emergencies. For chest pain, trouble breathing or anything life-threatening, call 000. For crisis support, call Lifeline on 13 11 14.
Questions
Frequently asked questions
What is My Nectar?
My Nectar is an Australian telehealth service. We connect you with GPs, Nurse Practitioners, psychologists, counsellors and other qualified health practitioners by phone or video, with everyone working from one shared care plan.
Am I guaranteed to receive a prescription?
No. Prescribing decisions are made by your practitioner after a live clinical assessment, based on clinical judgement, your safety and Australian law. A prescription is one possible outcome, along with advice, a referral, monitoring or no treatment.
How much does an appointment cost?
Fees depend on the type and length of consultation. Your fee is shown and confirmed before you book, in Australian dollars, and nothing is charged without your agreement.
Is a telehealth consultation right for everyone?
Not always. Telehealth is not suitable for every concern. Your practitioner may recommend an in-person assessment, urgent care, a GP review, a specialist referral, further investigation or no treatment, depending on your circumstances.
Do I see the same clinician each time?
Wherever practical we keep you with the same practitioner. Whoever you see works from the same shared care plan, so you are not starting again each visit.
Can I get a medical certificate?
Where clinically appropriate, yes. A certificate is issued at your practitioner's discretion following a live assessment and can only cover a period they can reasonably certify. It is not guaranteed.