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Consent

Telehealth Consent

Before your first consultation, please read how telehealth works, what it can and cannot do, and what you are agreeing to.

Last updated 5 November 2026.

What telehealth is

Telehealth is a live consultation with a health practitioner by phone or video. Your practitioner will ask about your concerns and history, and may ask you to show them something on camera. They follow the same professional standards as an in-person appointment.

What it can and cannot do

Telehealth saves travel and waiting, and lets you see a practitioner from home. But a practitioner cannot physically examine you, and some concerns need tests or care that can only happen in person.

Telehealth is not suitable for all concerns. Your practitioner may recommend in-person assessment, urgent care, GP review, specialist referral, further investigation or no treatment depending on your circumstances. If a connection or technology problem affects the quality of your consultation, your practitioner may stop and arrange another way to continue.

Telehealth is not an emergency service. In an emergency, call 000.

Privacy and recording

Consultations take place on secure platforms. We will confirm your identity, and your practitioner will ask whether anyone else is with you. Please join from a private place. We do not record consultations without your express consent, and we ask that you do not record them without ours. See our Privacy Policy for full details.

Sharing with your other providers

With your consent, relevant information such as notes, results, prescriptions or referrals may be shared with your regular GP or other treating practitioners to keep your care joined up. You can choose not to share, and you can change your mind at any time.

Your rights

  • You can ask questions at any point and ask for things to be explained again.
  • You can decline telehealth and ask for help to arrange in-person care instead.
  • You can withdraw your consent and end a consultation at any time.
  • You can bring a support person, interpreter or carer.
  • You can make a complaint. See our Terms and Conditions for how.

Giving consent

By booking and joining a consultation with My Nectar, you consent to receiving health care by telehealth as described on this page. At the start of your consultation, your practitioner will also confirm your consent and check that you understand the nature, limits and potential risks of telehealth.