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GP consultations 24/7. Other services seven days a week.

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General consultations

A GP when you need one, day or night.

Phone and video consultations with a GP for the everyday things that still matter: a new concern, a repeat script, a certificate or a referral.

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A woman at home talking with a GP on a laptop video consultation

  1. Short GP Consultation

    One clear concern, talked through properly.

    Suited to a single, uncomplicated question such as a new symptom, a follow-up on something you have already discussed, or advice about what to do next.

    Fee confirmed before you book Book this consultation

  2. Long GP Consultation

    More time for more than one thing.

    For several concerns at once, a longer history, or anything you would rather not rush. Your GP can review the bigger picture and plan next steps with you.

    Fee confirmed before you book Book this consultation

  3. Prescription Repeats

    A review of a medicine you already take.

    Your GP checks how things are going and whether the medicine is still right for you. A repeat is issued only if it is clinically appropriate after that review.

    Fee confirmed before you book Book this consultation

  4. Medical Certificates

    For work, study or carer's leave.

    A certificate can be issued after a live consultation where your practitioner can reasonably certify the period. It is never guaranteed, and some employers have their own rules.

    Fee confirmed before you book Book this consultation

  5. Pathology Referrals

    Blood tests and other investigations, where indicated.

    If your GP thinks a test will help, they can send a request to a collection centre near you and book a follow-up to go through the results together.

    Fee confirmed before you book Book this consultation

  6. Specialist Referrals

    The right next step when you need one.

    Where it is clinically appropriate, your GP can refer you to a specialist or allied health provider and, with your consent, share the relevant notes so you do not have to start again.

    Fee confirmed before you book Book this consultation
Every consultation

What every appointment includes.

  • A live conversation

    By phone or video with a qualified practitioner. Never a questionnaire alone.

  • One shared care plan

    What you agree is recorded once, so the next person you speak with is up to date.

  • Fees confirmed first

    You see and confirm your fee before you book. Nothing is charged without your agreement.

  • Joined-up next steps

    Referrals, results and follow-up handled by the same team and, with your consent, shared with your GP.

How it works

We walk you through it, from booking to follow-up

Pick a time that suits

Choose the service you need and book a time that fits your day. GP consultations run 24/7, and every other service runs seven days a week.

Speak with your practitioner

A live phone or video appointment with a qualified practitioner who listens first and has your history in front of them.

Agree on next steps

Depending on what is clinically appropriate, that might be advice, a referral, a certificate, a prescription, or a recommendation to be seen in person.

Stay supported after

Reviews and follow-up questions are handled by the same team, working from the plan you already agreed.

A person at home on a video consultation with a GP on their phone
A woman waving hello to her practitioner on a laptop video call
A couple at home going over their care plan together on a laptop
A smiling older man in glasses on a video call from his couch at home

Still not sure where to start? Our team can point you to the right service before you book.

Ask us anything
Good to know

Before your consultation

  • Telehealth is not suitable for all concerns. Your practitioner may recommend in-person assessment, urgent care, GP review, specialist referral, further investigation or no treatment depending on your circumstances.
  • Some concerns need a physical examination. If that is the case your GP will tell you and help you arrange in-person care.
  • Certain medicines cannot be prescribed by telehealth under Australian law and professional standards.
Questions

Common questions

Am I guaranteed to receive a prescription?

No. Prescribing decisions are made by your practitioner after a live clinical assessment, based on clinical judgement, your safety and Australian law. A prescription is one possible outcome, along with advice, a referral, monitoring or no treatment.

Can I ask for a specific medicine?

You are welcome to raise it during your consultation, and your practitioner will talk it through with you. The decision rests with them, and some medicines cannot be prescribed by telehealth at all.

How will I receive a prescription?

If your practitioner prescribes, you will usually receive an electronic prescription to your phone or email, which you can take to the pharmacy of your choice.

Can I get a medical certificate?

Where clinically appropriate, yes. A certificate is issued at your practitioner's discretion following a live assessment and can only cover a period they can reasonably certify. It is not guaranteed.

Can I get a pathology or specialist referral?

Yes, where your practitioner considers it clinically appropriate. Results are reviewed by the practitioner who requested them, and you may be asked to book a follow-up to go through them.

Can I claim Medicare?

Medicare rebates may apply for some consultations if you meet the eligibility rules, which can include having seen a practitioner at the same practice in the past 12 months. Eligibility is checked when you book.

Ready to talk it through?

Book a time that suits, or call and our team will help you choose.

Start a Consultation Call 1300 375 403
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